Purpose of the role:

To provide a high level of customer service to customers visiting our charity shops, by preparing and replenishing stock and manage stock on the shop floor and store room.

Responsible to:

Finance and Operations Co-Ordinator

Main Duties:

• Customer service and cash handling
• Accepting and sorting donations
• Replenish shop stock
• Steam/press and hold/hang clothes
• Clean homewares before putting on display
• Price items accordingly
• Keep shop clean and tidy ensuring any health and safety issues are reported immediately
• Ensure all customers are welcomed to the shop
• Build public support for the shelter
• Assisting at shelter events

Skills and Qualifications:

Previous customer service experience.

Confident and well presented.

A willingness to promote the charity and what we do to members of the public visiting our shops.

An ability to work well with a small team.

Flexibility regarding the required tasks on a daily basis.

Enthusiasm and good team working skills.

Time Commitment:

Our charity shops are open Monday to Saturday between 930am and 430pm, volunteer positions would be during these times.
On occasion we may ask you to help at shelter fundraising events that may be outside of these hours, if you are comfortable doing so.

Please note you must be aged 18 or over to volunteer.

It’s our policy to reference check our volunteers.

We ask all our volunteers to comply with all our shelter policies and procedures and upon starting your volunteering with us we will both sign a volunteer agreement.

Thank you for your interest and you will hear back from us within 5 working days.