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Customer Service Volunteer – Charity shops

By 9th December 2021Uncategorised

Purpose of the role:

To provide a high level of customer service to customers visiting our charity shops, to replenish and manage stock on the shop floor and store room.

Responsible to:

Finance and Operations Co-Ordinator

Main Duties:

Customer service and cash handling

Accepting and sorting donations

Replenish shop stock

Steam/press and hold/hang clothes

Clean homewares before putting on display

Price items accordingly

Keep shop clean and tidy ensuring any health and safety issues are reported immediately

Ensure all customers are welcomed to the shop

Build public support for the shelter  

Assisting on shelter events

Skills and qualifications:

We do not need you to have qualifications for this position but do ask you have some previous customer service experience.

A willingness to promote the charity and what we do to members of the public visiting our shops

Time commitment:

Our charity shops are open Monday to Saturday between 930am and 430pm, volunteer positions would be during these times.

On occasion we may ask you to attend shelter fundraising events that may be outside of these hours, if you are comfortable doing so

Please note you must be aged 18 or over to volunteer.

Only successful applicants will be contacted

If you are interested in this volunteer position please fill out the form below

Volunteer Application Form
Name
Name
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Please state which times you are available to volunteer.
Which volunteer position are you applying for?
Do you have any experience relevant to the volunteer position you are applying for?
Are you currently employed?