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Admin Manager
We are constantly looking for enthusiastic people to join our management team. The successful candidates will be supporting the Senior Animal Welfare Manager and Head of Animal Health & Welfare to ensure our shelters run effectively and that our customers receive a high standard of care. You will be responsible for ensuring all administration is completed accurately and on time and that our Customer Service is of a high standard at both of our centres.
This is a full time position working 37.5 hours per week 5 days out of 7 on a rota basis. Salary is negotiable subject to experience.
If you would like to be considered for this vacancy, please call in for an application form or send a CV and covering letter to:
Newcastle Dog & Cat Shelter
Benton North Farm
Benton Lane
Newcastle upon Tyne
NE12 8EH
Tel: 0191 215 0435
JOB DESCRIPTION
ADMIN MANAGER
RESPONSIBLE FOR THE MANAGEMENT AND DEVELOPMENT OF BOTH SHELTERS
TO ENSURE THE SHELTER IS OPERATED IN ACCORDANCE WITH RELEVANT LEGISLATION (HEALTH & SAFETY, EMPLOYMENT ETC) AND REPORTING MATTERS OF CONSEQUENCE TO SENIOR MANAGEMENT ON A DAILY BASIS.
WORK WITH THE SENIOR ANIMAL WELFARE MANAGER & HEAD OF ANIMAL HEALTH & WELFARE TO ENSURE POLICIES AND PROCEDURES ARE BEING ADHERED TO. CARRYING OUT RISK ASSESSMENTS, ACCIDENT INVESTIGATION AND REPORTS (INCLUDING NEAR MISSES). CARRYING OUT & KEEPING ACCURATE RECORDS FOR TESTING OF FIRE ALARMS, FIRE DRILLS, EMERGENCY LIGHTS, SERVICING OF EQUIPMENT ETC. REPORTING ANY CONCERNS TO SENIOR MANAGEMENT.
DEVELOP, MOTIVATE AND LEAD SHELTER TEAM, INCLUDING TRAINING IN HEALTH & SAFETY AND CUSTOMER SERVICE. IMPLEMENT DISCIPLINE AND GRIEVANCE PROCEDURES, MAINTAIN AND ENFORCE STANDARDS OF APPEARANCE AND MONITOR PERFORMANCE (INCLUDING IDENTIFYING TRAINING NEED AND SKILLS SHORTAGES), PROVIDING FEEDBACK AND TRAINING WHERE NECESSARY.
PREPARATION OF PAPERWORK AND REPORTS TO INCLUDE STAFF TIME SHEETS, MONITORING & ORDERING OF UNIFORMS, ANIMAL RECEIVED FORMS. ANIMAL LEDGERS, MONTHLY COUNCIL INVOICES, ANIMAL ANALYSUS, STAFF ROTA’S AND ORGANISING HOLIDAY COVER TO ENSURE THE SHELTER IS ALWAYS FULLY MANNED.
CARRYING OUT DAILY SITE INSPECTIONS TO ENSURE THE SHELTER IS CLEAN, WELL MAINTAINED, FREE FROM HAZARDS AND ALL TASKS AND DUTIES ARE BEING CARRIED OUT TO A HIGH STANDARD AND WITHIN RELEVANT TIME FRAMES. REPORTING CONCERNS TO SENIOR MANAGEMENT IMMEDIATELY.
CHECKING ALL PAPERWORK COMPLETED BY CUSTOMER SERVICES BEFORE SENDING TO HEAD OFFICE.
OVERSEE ALL WORKS CARRIED OUT ON SITE AND MONITOR CONTRACTORS, ENSURING THEY HAVE RECEIVED THE RELEVANT SAFETY INFORMATION AND HAVE SIGNED ASBESTOS REGISTER.
DEAL WITH CUSTOMER COMPLAINTS AND REPORT ANY COMPLAINTS RECEIVED TO SENIOR MANAGERS AND IF NECESSARY, INVESTIGATE AND REPORT FINDINGS TO HEAD OFFICE TO ALLOW A PROMPT AND INFORMED RESPONSE.
ENSURE HIGH STANDARDS OF CUSTOMER CARE ARE ADHERED TO BY ALL MEMBERS OF STAFF.
ENSURE ALL FINANCIAL RECORDS ARE COMPLETED ACCURATELY, BALANCED DAILY AND ARE SENT TO RELEVANT DEPARTMENTS IN A TIMELY MANNER.
MONITOR INCOME AND EXPENDITURE AND OFFER INPUT INTO INCREASING INCOME AND/OR REDUCING EXPENDITURE DURING MANAGEMENT MEETINGS.
PARTICIPATE AND OFFER FULL SUPPORT TO FUNDRAISING EVENTS AND MEDIA ACTIVITIES.
ANY OTHER DUTIES WHICH ARISE DURING THE COURSE OF YOUR EMPLOYMENT OR AS DEEMED NECESSARY BY SENIOR MANAGEMENT FOR THE DEVELOPMENT AND SUCCESS OF THE SHELTER.
RESPONSIBLE FOR CUSTOMER SERVICES OFFICERS, ALL TEAM MEMBERS AND VOLUNTEERS.
DIRECTLY RESPONSIBLE TO SENIOR ANIMAL WELFARE MANAGER.
PERSON SPECIFICATION
ADMIN MANAGER
THIS IS A CHALLENGING YET REWARDING ROLE WHICH REQUIRES A FORWARD THINKING TEAM PLAYER.
ESSENTIAL
EXCELLENT CUSTOMER SERVICE SKILLS.
ABILITY TO TEAM BUILD AND PROMOTE A POSITIVE ATTITUDE.
STRONG COMMUNICATION SKILLS.
PEOPLE MANAGEMENT SKILLS.
ORGANISED AND ABLE TO COPE IN A FAST PACED ENVIRONMENT.
HIGH STANDARDS OF HYGIENE.
ABILITY TO FOLLOW POLICIES AND PROCEDURES AND ADHERE TO STRICT DEADLINES.
FLEXIBLE.
ABILITY TO CONTRIBUTE TO THE DEVELOPMENT OF BOTH YOUR TEAM AND THE SHELTER.
ABILITY TO MULTI TASK AND DELEGATE WHERE NECESSARY.
DESIRABLE (BUT NOT ESSENTIAL)
KNOWLEDGE OF EMPLOYMENT LAW.
KNOWLEDGE OF HEALTH & SAFETY.
TRAINING EXPERIENCE
UNDERSTANDING OF BASIC FINANCE AND COST CONTROL.
FULL TRAINING WILL BE PROVIDED TO THE SUCCESSFUL CANDIDATE.
Reception & Events
Working 5 out of 7 days on a rota basis, this position meets national minimum wage.
Please call 0191 215 0435 for more information or call to our Benton Shelter for an application form.
Newcastle Dog and Cat Shelter
Benton North Farm
Newcastle upon Tyne
NE12 8EH
JOB DESCRIPTION
CUSTOMER SERVICE & EVENTS
RESPONSIBLE FOR PROVIDING EFFICIENT AND FRIENDLY CUSTOMER SERVICE AT THE SHELTER AND EVENTS.
· TO ENSURE ALL CUSTOMERS ARE WELCOMED TO THE SHELTER, INFORMED OF PROCEDURES AND ARE HELPED AT ALL TIMES. ENSURE ALL CUSTOMERS RECEIVE HEALTH & SAFETY AND “ABOUT US” LEAFLETS ON ARRIVAL AND REHOMING PACKS, ADVICE LEAFLETS AND PET INSURANCE AT REHOMING STAGE.
· ENSURE TELEPHONES ARE ANSWERED PROMPTLY AND POLITELY, TAKING DETAILS AND MESSAGES FROM INCOMING CALLS AND ENSURING CALLS AND MESSAGES ARE PASSED TO THE APPROPRIATE PEOPLE PROMPTLY.
· REPORTING THE ARRIVAL OF ANY ORGANISATIONS/CONTRACTORS TO SENIOR MANAGEMENT AS SOON AS THEY ARRIVE ON SITE.
· RESPONSIBLE FOR ENSURING INFORMATION GIVEN TO THE PUBLIC IS ACCURATE AND TIMELY.
· FULLY EXPLAINING THE REHOMING PROCEDURE, GIVING ADVICE ON REHOMING AND CHECKING POTENTIAL REHOME FAMILIES BEFORE ALLOWING THEM TO MEET THE ANIMALS.
· LIAISE WITH ADMIN, MANAGERS AND ANIMAL CARERS TO ENSURE EFFICIENT RUNNING OF THE SHELTER.
· PREPARATION OF PAPERWORK AND REPORTS TO INCLUDE COUNCIL SHEETS, DOG LEDGER REPORT, MONTHLY ANALYSIS, REHOMING INFORMATION ETC. THESE MUST BE COMPLETED IN A NEAT AND THOROUGH MANNER AND EASILY ACCESSIBLE BY RELEVANT SUPERIORS.
· KEEP ACCURATE, COMPLETE AND LEGIBLE WRITTEN RECORDS OF ALL ANIMALS COMING INTO AND LEAVING THE SHELTER, ENSURE THEY ARE UPDATED WHERE NECESSARY AND BOOKING DOGS/CATS INTO THE LEDGER ON ARRIVAL FROM WARDENS, AND MEMBERS OF THE PUBLIC.
· ENSURE THE TILL AND ANY OTHER MONIES ARE ACCURATELY BALANCED DAILY, PREPARED FOR BANKING AND DEPOSITED IN THE SAFE AT THE END OF THE NIGHT. ENSURE DEPOSITS ARE COLLECTED AND BANKED EACH MORNING.
· TO IMPLEMENT NEW PROCEDURES WHERE NECESSARY TO IMPROVE THE WELFARE OF OUR ANIMALS AND THE CARE OF OUR CUSTOMERS.
· KEEP RECEPTION AREA CLEAN AND TIDY AT ALL TIMES, ENSURING THE AREA IS HEALTH & SAFETY COMPLIANT WITH NO RISK TO VISITORS AND REPORTING ANY ISSUES TO YOUR MANAGER IMMEDIATELY.
· ENSURE HIGH STANDARDS OF CUSTOMER CARE ARE ADHERED TO BY ALL MEMBERS OF STAFF.
· TO SUPPORT THE SENIOR OPERATIONS MANAGER AND HEAD OF ANIMAL HEALTH AND WELFARE IN THEIR DUTIES AND TO CARRY OUT DELEGATED TASKS TO THE BEST OF YOUR ABILITY.
· BUILDING PUBLIC SUPPORT FOR THE SHELTERS IN GENERAL AND ANY SPECIAL APPEALS AS AND WHEN NEEDS ARISE, THIS INCLUDES THANKING THE PUBLIC AND ORGANISATIONS FOR THEIR DONATIONS.
· COLLATE ARTICLES FOR MAGAZINE AND HELP TO PREPARE FOR PRINTING.
· REPRESENT THE SHELTER AT RELEVANT EXTERNAL EVENTS, INCLUDING CORPORATE EVENTS AND TALKS TO LOCAL GROUPS
· UNDERTAKE ANY TRAINING/DEVELOPMENT OPPORTUNITIES IN ORDER TO FULFILL THE REQUIREMENTS OF THE POST.
· ANY OTHER DUTIES WHICH ARISE DURING THE COURSE OF YOUR EMPLOYMENT OR AS DEEMED NECESSARY BY SENIOR MANAGEMENT FOR THE DEVELOPMENT AND SUCCESS OF THE SHELTER.
PERSON SPECIFICATION
CUSTOMER SERVICE & EVENTS
THIS IS A REWARDING ROLE IN A VERY BUSY ENVIRONMENT WHICH REQUIRES A FORWARD THINKING ENERGETIC TEAM PLAYER. AS THE FIRST POINT OF CONTACT FOR VISITORS TO THE SHELTER AND AT EVENTS YOU MUST BE POLITE, FRIENDLY AND CONFIDENT.
ESSENTIAL
EXCELLENT CUSTOMER SERVICE AND CASH HANDLING SKILLS.
ABILITY TO PROMOTE A POSITIVE ATTITUDE AND WORK AS PART OF A TEAM.
STRONG COMMUNICATION SKILLS.
ORGANISED AND ABLE TO COPE IN A FAST PACED ENVIRONMENT.
CONFIDENT AND ABLE TO SPEAK IN FRONT OF GROUPS OF PEOPLE OF VARIOUS AGES.
HIGH STANDARDS OF PRESENTATION AND PRIDE IN WORKING SURROUNDINGS.
ABILITY TO HANDLE SENSITIVE SITUATIONS.
COMPUTER LITERATE.
ABILITY TO FOLLOW POLICIES AND PROCEDURES AND ADHERE TO STRICT DEADLINES.
FLEXIBLE.
ABILITY TO CONTRIBUTE TO THE DEVELOPMENT OF THE SHELTER AND.
ABILITY TO MULTI TASK AND DELEGATE WHERE NECESSARY.
DESIRABLE (BUT NOT ESSENTIAL)
SOME EVENT/PRESENTATION EXPERIENCE
FULL TRAINING WILL BE PROVIDED TO THE SUCCESSFUL CANDIDATE.
Animal Care Assistants
Working 5 out of 7 days on a rota basis, this position meets national minimum wage.
Please call 0191 215 0435 for more information or call to our Benton Shelter for an application form.
Newcastle Dog and Cat Shelter
Benton North Farm
Newcastle upon Tyne
NE12 8EH
JOB DESCRIPTION
ANIMAL CARE ASSISTANT
· ENSURE ALL ANIMALS ARE RECEIVING THE HIGHEST STANDARD OF CARE POSSIBLE (INCLUDING PROVISION OF FOOD, WATER, BEDDING, PAPERS, HYGIENE ETC.).
· REPORT ANY HEALTH OR BEHAVIOURAL CONCERNS OF EACH ANIMAL IN YOUR CARE TO MANAGEMENT IMMEDIATELY.
· ASSIST THE PUBLIC AT ALL TIMES, IN PARTICULAR OFFERING INFORMATION AND ANSWERING QUESTIONS ABOUT THE INDIVIDUAL ANIMALS IN YOUR CARE, ENSURING YOU ALWAYS BEHAVE IN A FRIENDLY AND COURTEOUS MANNER, REFERRING CUSTOMER TO MANAGEMENT IF YOU ARE UNABLE TO ANSWER THEIR QUESTIONS OR CONCERNS.
· ENSURING DETAILS DISPLAYED ABOUT INDIVIDUAL ANIMALS ARE CORRECT, FACTUAL AND NOT MISLEADING TO THE PUBLIC. NO GUARANTEES AS TO THE DOGS NATURE, BEHAVIOUR OR SUITABILITY FOR A PARTICULAR HOME CAN BE OFFERED. ENSURE ALL ANIMALS IN CATTERY/KENNELS FOR REHOMING ARE NAMED AND NAME IS DISPLAYED ON CARD AND REPORT ANY MISSING CARDS TO CUSTOMER SERVICES IMMEDIATELY.
· IMPLEMENT NEW PROCEDURES AS INSTRUCTED BY MANAGEMENT.
ASSIST WITH FUNDRAISING AND PR EVENTS AS REQUIRED.
· SUPPORT FELLOW STAFF MEMBERS AND MANAGEMENT IN THEIR DUTIES AND CARRY OUT DELEGATED TASKS TO THE BEST OF YOUR ABILITY TO ENSURE CONTINUITY OF CARE AND ATTENTION FOR BOTH THE ANIMALS AND VISITORS.
· ANY OTHER DUTIES WHICH ARISE DURING THE COURSE OF YOUR EMPLOYMENT OR AS DEEMED NECESSARY BY SENIOR MANAGEMENT FOR THE DEVELOPMENT AND SUCCESS OF THE SHELTER.
Driver
Working 5 out of 7 days on a rota basis, this position meets national minimum wage.
Please call 0191 215 0435 for more information or call to our Benton Shelter for an application form.
Newcastle Dog and Cat Shelter
Benton North Farm
Newcastle upon Tyne
NE12 8EH
JOB DESCRIPTION
DRIVER/ANIMAL CARE ASSISTANT
· TAKING ANIMALS TO AND COLLECTING ANIMALS FROM THE VETS.
KEEPING STORES CLEAN & TIDY, PUTTING DONATIONS AWAY AND KEEPING STOCK ROTATED.
· COLLECTING FOOD DONATIONS FROM VARIOUS SUPERMARKETS.
· ENSURING ALL TASKS REQUESTED BY MANAGEMENT ARE CARRIED OUT IN A TIMELY MANNER AND ALL JOBS LISTED IN DRIVERS BOOK ARE COMPLETED AND SIGNED OFF.
· IMPLEMENT NEW PROCEDURES AS INSTRUCTED BY MANAGEMENT.
BE PROFESSIONAL AND COURTEOUS AT ALL TIMES WHEN DEALING WITH DONORS, PUBLIC AND COMPANIES/AUTHORITIES.
· SUPPORT FELLOW STAFF MEMBERS AND MANAGEMENT IN THEIR DUTIES AND CARRY OUT DELEGATED TASKS TO THE BEST OF YOUR ABILITY TO ENSURE CONTINUITY OF CARE AND ATTENTION FOR BOTH THE ANIMALS AND VISITORS.
· ENSURE ALL ANIMALS ARE RECEIVING THE HIGHEST STANDARD OF CARE POSSIBLE (INCLUDING PROVISION OF FOOD, WATER, BEDDING, PAPERS, HYGIENE ETC.).
· REPORT ANY HEALTH OR BEHAVIOURAL CONCERNS OF EACH ANIMAL IN YOUR CARE TO MANAGEMENT IMMEDIATELY.
· ASSIST THE PUBLIC AT ALL TIMES, IN PARTICULAR OFFERING INFORMATION AND ANSWERING QUESTIONS ABOUT THE INDIVIDUAL ANIMALS IN YOUR CARE, ENSURING YOU ALWAYS BEHAVE IN A FRIENDLY AND COURTEOUS MANNER, REFERRING CUSTOMER TO MANAGEMENT IF YOU ARE UNABLE TO ANSWER THEIR QUESTIONS OR CONCERNS.
· ENSURING DETAILS DISPLAYED ABOUT INDIVIDUAL ANIMALS ARE CORRECT, FACTUAL AND NOT MISLEADING TO THE PUBLIC. NO GUARANTEES AS TO THE DOGS NATURE, BEHAVIOUR OR SUITABILITY FOR A PARTICULAR HOME CAN BE OFFERED. ENSURE ALL ANIMALS IN CATTERY/KENNELS FOR REHOMING ARE NAMED AND NAME IS DISPLAYED ON CARD AND REPORT ANY MISSING CARDS TO CUSTOMER SERVICES IMMEDIATELY.
· IMPLEMENT NEW PROCEDURES AS INSTRUCTED BY MANAGEMENT.
· SUPPORT FELLOW STAFF MEMBERS AND MANAGEMENT IN THEIR DUTIES AND CARRY OUT DELEGATED TASKS TO THE BEST OF YOUR ABILITY TO ENSURE CONTINUITY OF CARE AND ATTENTION FOR BOTH THE ANIMALS AND VISITORS.
· ANY OTHER DUTIES WHICH ARISE DURING THE COURSE OF YOUR EMPLOYMENT OR AS DEEMED NECESSARY BY SENIOR MANAGEMENT FOR THE DEVELOPMENT AND SUCCESS OF THE SHELTER.
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